Return and Refund Policy
At Pankaj Astro, we have a clear and concise return and refund policy in place. Please take a moment to read through the information provided below.
Return Policy
At Pankaj Astro, we don't keep a ready inventory of high-value gemstones and gemstone jewellery. They are sourced as per custom orders and requirements. Further, we don't deal in used gemstones and gemstone jewellery. Items once sold and accepted for return would be categorized as used items and we are sure that no esteemed customer would be interested in buying a used gemstone or gemstone jewellery item.
It's important to understand that gemstones and gemstone jewellery displayed at the Pankaj Astro website and related points of sale are all customized as per the customer's preference, i.e. selection of gemstone, gemstone jewellery or any other related astrological item. Customized jewellery is customer-specific.
As a policy, since we don't deal in used items, we don't accept and entertain any request for the return of items once sold by Pankaj Astro.
Refund Policy
If you are not sure about your order then you can initiate a refund request with 24 hours of placing an order. A 100% refund would be issued in such a case. After that no refund request would be accepted.
Once, an order is executed and delivered then requests for only minor customizations could be accepted like gemstone setting issue, resizing of ring. However, its important to note that acceptance of any request for customization/s as mentioned herein above and at this website is at the discretion of Pankaj Astro.